At NW Cars Norwich, we believe buying a used car should feel exciting, reassuring and straightforward. That’s why every eligible vehicle we sell comes with the added peace of mind of our own in-house 12 MONTHS warranty support included at no extra cost!.
We understand that confidence in your vehicle matters just as much as the vehicle itself. Whether you’re buying your first car, upgrading the family vehicle or simply looking for something reliable, our aim is to make ownership as stress-free and enjoyable as possible.
Our in-house warranty has been designed to provide practical support should an unexpected mechanical or electrical issue arise after purchase, helping you drive away with added reassurance.
After previously working with third-party warranty companies, we decided to bring our warranty support in-house so we could offer a more personal and customer-focused experience.
We found that customers preferred dealing directly with the dealership they purchased the vehicle from, rather than navigating external call centres, lengthy claims procedures or unnecessary delays.
By managing our warranty support ourselves, we’re able to:
At NW Cars Norwich, reputation means everything to us. We’re a family-run business and genuinely care about the experience our customers have before, during and after the sale.
Our warranty is designed to help towards the cost of unexpected mechanical or electrical faults that may occur after purchase.
Key benefits include:
We aim to keep the process fair, transparent and easy to understand, with every claim assessed individually based on the circumstances and nature of the issue.
If an issue arises with your vehicle, we are both here to help guide you through the process quickly and professionally.
Customers are asked to contact us before any repair work is authorised so we can discuss the issue and liaise with the repairing garage where required.
We’ll typically request:
Our goal is always to resolve issues fairly and efficiently while keeping disruption to a minimum wherever possible.
Used vehicles naturally vary depending on age, mileage and service history, and our warranty is designed with realistic used car ownership in mind.
While no used vehicle can be guaranteed against every possible issue, our aim is to provide sensible and supportive cover that gives customers confidence after purchase while remaining fair and transparent for all parties involved.
Full warranty terms, exclusions and claim procedures are provided within your warranty documentation at the point of sale.
At NW Cars Norwich, we’re proud to be a father-and-son business with over 40 years’ combined motor trade experience. We’ve built our reputation on honest advice, straightforward service and treating customers properly.
From the moment you arrive to long after you’ve driven away, our focus is on making the car buying experience relaxed, transparent and enjoyable.
If you’d like to know more about our warranty cover or discuss vehicle eligibility, we will always be happy to help.
NW Cars Norwich LTD
Taverham Garden Centre, Fir Covert Road, Taverham, Norwich, NR8 6HT
📞 07572 452198 (Miles) / 07771 639761 (Nigel)
📧 sales@nw-cars.co.uk
🌐 www.nw-cars.co.uk
